Privacy Policy
Information on how your personal data is collected, processed, and protected under Turkish Personal Data Protection Law (KVKK).
Quick Summary
Key points at a glance
1. Data Controller
This website (the "Site") is operated by AiOpeak Teknoloji Hizmetleri. As the data controller under Turkish Personal Data Protection Law No. 6698 ("KVKK"), our company can be reached at the following contact details:
- — Trade Name:AiOpeak
- — Address:Caferağa Mah. Şifa Sok. No:19 Moda, Istanbul, Türkiye
- — Email:info@aiopeak.com
- — Phone:0 (216) 606 4 424
2. Personal Data We Collect
When you use our Site, the following personal data may be processed:
a) Contact Form:
Full name, email address, phone number (optional), company name (optional), message content.
b) Newsletter Subscription:
Email address.
c) Technical Data:
IP address, browser type, operating system, visit duration, and page-view information (via cookies).
d) Chatbot:
Messages and queries you submit through the chatbot.
3. Purposes of Processing Personal Data
The personal data we collect is processed for the following purposes:
- Communicating with you and responding to your requests
- Sending newsletters, blog posts, and product updates (only with explicit consent)
- Improving our Site's performance and user experience
- Fulfilling legal obligations
- Security and fraud prevention
Your data is not used for any purpose other than those stated above, and is not shared commercially with third parties.
4. Legal Grounds for Processing
Under Article 5 of the KVKK, the processing of your personal data relies on the following legal grounds:
- Explicit consent (newsletter subscription, marketing communications)
- Establishment or performance of a contract (project/service requests)
- The data controller's legitimate interest (site security, fraud prevention)
- Legal obligation (tax and statutory retention requirements)
5. Data Retention Periods
Your personal data is retained for as long as required by the purpose of processing, and is deleted or anonymized once that period expires.
- Contact form data: 2 years
- Newsletter subscription data: While the subscription is active, plus 6 months after cancellation
- Technical and log data: 90 days
- Data subject to legal obligations: For the duration required by applicable law
6. Sharing Data with Third Parties
Your personal data may only be shared with third parties in the following cases:
- Service providers: Technical infrastructure providers such as email delivery (SMTP) and reCAPTCHA (Google); these providers may only access data for the purpose of providing their service.
- Legal requirement: In response to requests from authorized public authorities.
Your data is never shared with any third party for marketing purposes without your consent.
7. Cookies
Our Site uses three categories of cookies:
- a) Essential Cookies: Required for the Site's core functionality (session management, security). These cookies cannot be disabled.
- b) Analytics Cookies: Used to anonymously collect site usage statistics. Your consent is requested on your first visit.
- c) Preference Cookies: Used to remember your language and user preferences.
You can manage your cookie preferences through your browser settings.
8. Your Rights Under the KVKK
Under Article 11 of the KVKK, you have the following rights:
- To learn whether your personal data is being processed
- To request information about the processing, if any
- To learn the purpose of processing and whether the data is used in accordance with that purpose
- To know the third parties to whom your data is transferred, domestically or abroad
- To request correction of incomplete or inaccurate data
- To request deletion or destruction of your data
- To request that correction, deletion, or destruction be notified to third parties to whom the data has been transferred
- To object to a result that is to your detriment arising from analysis of your data exclusively through automated systems
- To claim compensation for damages arising from unlawful processing
To exercise these rights, you can send an email to info@aiopeak.com.
9. Unsubscribing from the Newsletter
If you are subscribed to the AiOpeak newsletter, you can cancel your subscription by clicking the "Unsubscribe" link at the bottom of any email, or by sending an email to info@aiopeak.com. Newsletter delivery will stop within 3 business days of your cancellation request.
10. Data Security
The following technical and administrative measures are applied to ensure the security of your personal data:
- HTTPS / SSL encryption
- Encrypted database connections
- Secure cookie configuration (HttpOnly, SameSite, Secure)
- Access control and authorization management
- Regular security updates
11. Policy Updates
This Privacy Policy may be updated from time to time. In the event of material changes, notice will be provided on the Site. The current version of this policy is always available on this page.
Last updated: March 2025
12. Contact and Requests
For questions about our privacy policy or the processing of your personal data:
- — Email:info@aiopeak.com
- — Phone:0 (216) 606 4 424
- — Address:Caferağa Mah. Şifa Sok. No:19 Moda, Istanbul, Türkiye
You retain the right to file a complaint with Turkey's Personal Data Protection Authority (KVKK): www.kvkk.gov.tr